Technical Support

Do you need help with your ID card software, camera or printing equipment? We're ready to help you remotely solve your problem quickly. Our ID card system support team is available Monday through Friday, 8:00 AM to 5:00 PM Eastern.
Call (800) 438-8850 and choose option 6

Standard rates for telephone, remote, and on site support are as follows:
Support time is billed at the rate of $180 per hour. We encourage minimums of four hours. If you are already covered under a prepaid support contract, any support time used will be deducted in increments of 15 minutes. On site service and installation time is billed door-to-door during normal business hours. (Mon-Fri, 8AM-5PM Eastern)

If you do not currently have a support plan in place with us, please choose from the options below: